SHIPPING & RETURNS
SHIPPING POLICY
Due to a small team, orders are shipped once a week. once an item has been shipped, buyer will receive a shipment confirmation email with the shipping tracking number.
INTERNATIONAL SHIPPING
for international orders, a customs duty will be charged to you depending upon the country in which you reside. minglewood is not responsible for payment of this duty. by law, we cannot change the value of order on commercial invoices. we must adhere to all international import/export laws.
if you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. this amount will be subtracted from your merchandise refund.
RETURNS
we accept returns within 7 days of delivery. if you are not satisfied with your purchase, we can refund or exchange the item. however, we do not cover any additional shipping costs. please email contact@minglewoodboards.com to initiate a return and mail product in original packaging to:
100 academy dr austin, tx 78704
LOST OR STOLEN PACKAGES
if your package is lost or stolen, we will do everything we can to assist you. however, we are no longer responsible once your order is in transit.
DAMAGED MERCHANDISE
in the event of a damaged or defective item please email us with an attached image of the damage/defect. we will send a return label for the item. based on availability we will send out a replacement, issue store credit or a refund.